Return request period
Outbound standard delivery is estimated at 8–21 days. Your 15-calendar-day return request period begins when the item is actually delivered. To request a return, email support@WesthavenEquipment.com within that period. Do not send items back without return authorization and shipping instructions.
Eligible return condition
Change-of-mind returns must be unused, uninstalled, complete and in their original packaging, including manufacturer accessories. Other product-specific restrictions may apply and will be disclosed as appropriate.
Return method and restocking fee
Authorized returns are sent by mail or approved freight carrier to the destination supplied by support. In-store and physical drop-off returns are not available. We do not charge a separate restocking fee. For change-of-mind returns, customer-paid return shipping or freight applies.
Return shipping
For approved change-of-mind returns, the customer is responsible for return shipping or freight. If merchandise is damaged, defective or different from what was ordered, contact support for instructions and a review of appropriate return shipping responsibility.
Return inspection and refunds
After an authorized return reaches the designated return location, it is inspected. Approved refunds are initiated to the original payment method within approximately 5–7 business days after inspection. Additional bank or PayPal processing time may apply.
Damaged or incorrect items
Please contact us promptly with the order number, photographs and details. We will review the issue and determine the available remedy in line with applicable consumer law and manufacturer warranties.
Need help? Contact our team.
For assistance, email support@WesthavenEquipment.com
.Westhaven Equipment · 3451 E Harbour Dr, Phoenix, AZ 85034, USA