How refunds work
Approved refunds for eligible authorized returns are issued to the original payment method after item inspection. The refund initiation target is 5–7 business days after the inspection is completed; payment posting can take longer.
Return authorization
Standard outbound U.S. delivery is estimated at 8–21 days. Request return approval from support@WesthavenEquipment.com within 15 calendar days after actual delivery. Do not send merchandise or freight to any address before receiving return authorization and instructions.
Restocking fees
No separate restocking fee is charged for eligible authorized returns. Customer-paid return freight for change-of-mind returns, or lawful adjustments for damage or missing parts, are separate from a restocking fee.
Refund deductions
If a return is accepted despite missing accessories, damage caused after delivery or other condition issues, any lawful deductions will be explained before the refund is finalized.
Delivery problems
For damaged, defective or incorrect goods, contact support first. Your statutory consumer rights are not limited by these voluntary return terms.
Need help? Contact our team.
For assistance, email support@WesthavenEquipment.com
.Westhaven Equipment · 3451 E Harbour Dr, Phoenix, AZ 85034, USA